> ## Documentation Index
> Fetch the complete documentation index at: https://docs.realtalkstudio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Common Issues

> Solutions for frequent Real Talk Studio issues

## Common Issues

### Microphone not detected

Check browser permissions and ensure your mic is plugged in. Try refreshing the page.

### Speech Recognition fails

Usually a firewall blocking WebSocket connections. Try a different network or contact IT.

### Works on personal device but not corporate device

Your corporate device may have security policies blocking connections. Contact IT to whitelist our services.

### Works on personal device but not on corporate network

Your corporate network is likely blocking WebSocket connections. Use your phone's hotspot, VPN, or contact IT to whitelist our services.

### Browser Compatibility fails

Update your browser or switch to Chrome/Edge. Safari and Firefox may have limited support.

***

## Most Common Solutions

<Card title="Quick fixes that often resolve issues" icon="wand-magic-sparkles">
  * **Try a different browser** — Chrome works best
  * **Try a different network** — Corporate networks often block WebSockets
  * **Use your phone's hotspot** — Quick way to test if it's a network issue
  * **Disable browser extensions** — Ad blockers can interfere
  * **Check your firewall** — Ensure WebSocket connections are allowed
  * **Contact IT** — They may need to whitelist our services
</Card>

For detailed firewall and network requirements, see [Firewall configuration](/it-admin/firewall-configuration).