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Conversation EngineRoleplay Builder
Coach-led scenarios

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Coach-led scenarios Conversation Engine

When your organisation has a default coach, 1:1 practice can now start as a coach-led scenario. The coach greets the learner in the session room, sets up the situation, and hands off to the practice partner. Authors can turn coach-led openings on or off per roleplay, generate the coach intro from the scenario, and learners can skip the welcome once the partner is ready.
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AdminSession Review
Organisation policy library

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Organisation policy library Admin

Organisation admins can upload policy documents, review auto-extracted clauses, and build RealTalk scenarios from those rules, with a clarity risk check to spot grey areas before learners practise. Sessions linked to a policy now surface a compliance verdict on completion, and studio admins see clause coverage in analytics and exports.
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Conversation Engine
Practice scenarios from coach debriefs

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Practice scenarios from coach debriefs Conversation Engine

After a coaching debrief, creators can now turn the conversation into a 1:1 practice roleplay in one step. The platform drafts a scenario from what you discussed, saves it to your studio or org catalog, and opens it ready to rehearse.
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Roleplay Builder
Avatar-led roleplay builder

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Avatar-led roleplay builder Roleplay Builder

Trainers can now talk through a scenario with an avatar facilitator instead of filling in the form first. The facilitator asks who you are, who the other person is, and what the situation is, then builds a 1:1 roleplay you can practise or edit.
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Admin
Member-created scenario control

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Hide member-created scenarios Admin

Studio admins can turn off member-created scenarios so learners only practise official catalog roleplays. The create flow is hidden on that studio, and members cannot add their own scenarios there.
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Conversation EngineSession Review
Coaching conversations and live landing zones

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Coaching conversations Conversation Engine

Organisations can now create AI coaches for reflection, preparation, and post-roleplay debrief. Learners run voice or video coaching sessions from the coach catalog or inline after a simulation, and studio admins can link coaches to studios, review sessions in reporting, and share coach links with members or anonymous learners.

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Live landing zones for negotiations Conversation Engine

Negotiation and deal roleplays now use landing zones instead of outcome achievements. During a live session learners see Possible Endings update as the conversation progresses, and the avatar ends the call when they reach a failure or partial outcome so the simulation feels like a real negotiation.
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Conversation EngineAvatarsSession Review
Negotiation simulations and team video avatars

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Commercial negotiation simulations Conversation Engine

When you mark a scenario as a negotiation, Real Talk Studio generates deal terms and shows your mandate during the live session. After the session you receive a deal outcome score alongside your usual feedback, so learners can rehearse price, contract, and concession conversations with a clear result.

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Video avatars in team simulations Avatars

Team roleplays can now run with video avatars. Every participant appears in a shared gallery with live video for whoever is speaking and natural idle loops while others listen. Video is the default for new team scenarios.
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LocalisationSession Review
Session localisation for non-English roleplays

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Full session localisation for non-English roleplays Localisation

When you run a simulation in a language other than English, the live session, microphone check, and post-session feedback now follow that language end to end, including score explanations, so learners stay in one language from start to finish.
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Session ReviewAdmin
Studio feedback surveys and card reactions

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Studio feedback surveys Admin

Studio admins can configure end-of-session surveys for their learners, with rating, NPS, and free-text questions. Responses appear in session history, analytics, and CSV exports so programme owners can measure usefulness and gather ideas for new scenarios.

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Feedback card reactions Session Review

After a simulation, learners can tap Agree or Disagree on individual feedback cards so teams can see which coaching points landed. Studio admins see reaction summaries alongside survey results in reporting and exports.
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WebsiteAdmin
Customer Stories and moderation alerts

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Customer Stories Website

The site now includes a Customer Stories section with video interviews and case studies from organisations using Real Talk Studio, so prospects and teams can hear how others practise difficult conversations before they sign up.

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Moderation flag email alerts Admin

Organisation super admins now receive an email when post-session moderation flags learner messages, including the triggering content and a link to review the session, so compliance teams can act quickly without polling the admin hub.
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LocalisationConversation Engine
Korean localisation and session pause

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Korean language support Localisation

Real Talk Studio now supports Korean across the platform interface, roleplay creation, and practice flows, with matching voice options so Korean scenarios can run end to end.

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Pause and resume live sessions Conversation Engine

During avatar and audio-only simulations you can pause the session and pick up where you left off. The timer stops while paused, and live connections are torn down so you are not charged for idle time.
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Conversation EngineWebsite
Session warm-up and enterprise trust

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Session warm-up Conversation Engine

Before you begin a practice simulation you work through a short warm-up: preview how the conversation might open, consider a pivotal moment, choose a skill to focus on, and rate your confidence. The flow runs when you start practice (including demo sessions) so you enter the roleplay prepared rather than jumping straight to the microphone check.

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Enterprise trust centre Website

New Security, Trust Centre, and Responsible AI pages give procurement and compliance teams a clear view of our ISO certifications, data practices, and how AI is governed in practice sessions. An on-brand certification banner highlights our ISO 27001, 9001, and 42001 credentials on the homepage.
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Website
Enterprise trust and security

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Enterprise trust and security hub Website

New Security, Trust Centre, and Responsible AI pages give enterprise buyers one place to review ISO 27001, ISO 9001, and ISO 42001 certifications, policies, and how AI is governed in practice sessions. The homepage highlights ISO certification for teams evaluating the platform.
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Localisation
Polish localisation

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Polish language support Localisation

Real Talk Studio now supports Polish end to end: the interface is available in Polski, and you can create and run Polish roleplays with speech recognition tuned for the language.
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Session ReviewAdmin
Preparedness tracking and studio cohorts

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Preparedness confidence tracking Session Review

Studios can enable preparedness tracking so learners rate how ready they would feel before a first attempt and again after the session, with repeat runs able to reference their previous score. Studio admins see before and after scores in session history, analytics, and CSV exports.

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Studio cohort management Admin

Studio admins can create cohorts, assign members, and filter session history and analytics by cohort so reporting matches how programmes are organised.
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Conversation EngineSession Review
On-topic guardrails and harassment Take Action

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On-topic session guardrails Conversation Engine

Live roleplay sessions now keep practice focused on the scenario. If your messages drift too far off topic you see a warning in the transcript, and the session ends if off-topic turns continue, so time in the simulation stays aligned with the learning objective.

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Harassment Take Action flow Session Review

After harassment practice simulations, learners complete a guided Take Action path before feedback: recognise what happened, choose who they would tell (line manager, HR, whistleblowing, or keep it private), and record their reflection, supporting compliance rehearsal without jumping straight to scores.
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Conversation EngineRoleplay Builder
Live session layout and guided AI creation

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Live session layout refresh Conversation Engine

During live simulations you get a clearer progress view (elapsed time and target duration), an orientation strip to open scenario context when you need it, and a collapsible side panel on larger screens. Mood is easier to read at a glance with a new ring indicator, achievements show locked and unlocked states more clearly, and ending a session now asks for confirmation so you are less likely to leave by mistake.

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Guided steps for AI roleplay creation Roleplay Builder

The AI-assisted roleplay builder now follows a clearer step-by-step flow, with dedicated screens for templates and authoring instead of juggling several panes at once, so you can move from idea to a ready-to-review scenario with less friction.
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AvatarsPlatformAdmin
Avatar cleanup and admin analytics

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Interview and studio analytics Admin

Organisation admins reviewing interview and studio sessions can see persona details and non-verbal presence alongside session history and CSV exports when that data was captured, supporting fuller coaching and compliance review.

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Legacy HeyGen and Simli removed Avatars

The application now supports LemonSlice and LiveAvatar only. HeyGen Streaming, Simli, and their npm packages have been removed. IT firewall guidance and environment variables were updated accordingly.
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Conversation EngineLocalisation
Fast Track Default & Languages

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Fast track as default Conversation Engine

Fast track is now the default way into a simulation, aligned with current branding and styling. Session start includes the same microphone and camera checks as other flows where applicable, so setup stays predictable before you begin.

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Language expansion Localisation

The platform continues to broaden language coverage — including French in the interface set alongside existing locales, additional locales where relevant, and expanded voice language options so more scenarios match your learners’ languages.
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Conversation EngineSession Review
Dark theme & feedback overhaul

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Dark mode for all sessions Conversation Engine

Sessions now use a single dark theme end to end — a deliberate branding and UI refresh so live simulations, completion, and shared feedback share the same look and feel instead of mixing light and dark surfaces.

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Feedback enhancements & overhaul Session Review

Post-session feedback has been reworked: the completion flow is built around the transcript, with a clearer tabbed layout for reviewing outcomes. Shared feedback matches the new design system so learners and stakeholders see the same polished experience after a simulation.
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Documentation
MCP Integrations

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Model Context Protocol (MCP) Documentation

MCP support lets teams and tools create roleplays from connected clients, with documentation and on-site copy explaining how Real Talk Studio integrates with MCP-compatible environments.
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Conversation Engine
Non-Verbal Roleplays

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Non-Verbal Roleplays Conversation Engine

Simulations can now run in non-verbal mode — practise reading cues and responding without relying on spoken dialogue, with clear messaging during camera and session setup where streaming behaviour differs from standard voice sessions.
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Session Review
Realism Scoring

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Conversation Realism Scoring Session Review

Every simulation session now receives an automatic realism score — a measure of how closely the AI character’s behaviour mirrors a real conversation. Admins can review scores across sessions to spot which scenarios are performing well and where prompts may need tuning.
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Website
Homepage Refresh

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Homepage & Practice Page Refresh Website

The homepage and practice pages now feature preview videos and direct links to example simulations, so visitors can see the platform in action before signing up.
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AvatarsRoleplay BuilderVoice
Live Avatars & Widescreen

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LiveAvatar as primary streaming avatar Avatars

The platform uses LiveAvatar for realistic streaming avatars (via LiveKit). Legacy HeyGen Streaming and Simli integrations have been removed from the product codebase.

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Improved Avatar Appearance Avatars

Custom avatar image generation now produces more neutral, natural facial expressions and makes better use of screen space — characters look more lifelike and less artificial.

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Conversation Structure at Setup Roleplay Builder

Conversation flow is now generated when a roleplay is created rather than during the session, meaning faster starts and more consistent scenario delivery.

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EU Voice Processing Voice

Voice processing is now pinned to European servers, reducing latency for UK and European users.
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Conversation EngineRoleplay BuilderSession Review
Scenario & Session Improvements

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Scenario Info During Sessions Conversation Engine

A new toggle lets learners view scenario context and background information during a live session without breaking the conversation flow.

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Improved Emotional Range Conversation Engine

AI characters now express emotions with more subtlety and variation. The mood system has been refined to avoid rigid or predictable responses, producing more authentic conversational dynamics.

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Reordered Scoring Dashboard Session Review

Realism scores now appear above transcript generation in the edit view, making it quicker to assess conversation quality at a glance.
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AvatarsVoiceSharing
Custom Avatars & Voice Library

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Custom Avatar Creation Avatars

Create your own custom avatars for use in simulations — upload an image and generate a unique AI character that matches your organisation’s scenarios.

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Expanded Voice Library Voice

Browse and select from a full library of voices to find the right tone, accent, and personality for your characters.Shared simulation links now display your organisation’s logo, reinforcing your brand when learners access sessions externally.
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WebsiteConversation Engine
Audit Readiness & Evidence

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Audit Readiness Interview Simulator Conversation Engine

A major new simulation mode designed specifically for audit preparation — practice responding to auditor questions in a realistic, pressure-tested environment.

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Audit Readiness Landing Page Website

A dedicated landing page showcasing how Real Talk Studio helps organisations prepare for compliance audits through simulated interviews.

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Evidence Page Session Review

A new Evidence page provides a centralised view of completed simulations and their outcomes, supporting compliance documentation and audit trails.
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Conversation EngineSession Review
Presentations & Interhuman Mode

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Presentation Mode Conversation Engine

A new simulation type for practising presentations and pitches. Deliver your content to an AI audience that responds with realistic questions and feedback. Includes moderation controls and post-session user feedback.

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Interhuman Mode for Presentations Conversation Engine

Interhuman mode — where a facilitator observes and guides the session — is now available for presentation simulations as well as standard roleplays.

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Transcripts in Admin Session Review

Full session transcripts are now accessible directly from the site admin panel.
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Website
Promo Videos & Pricing

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Automated Promo Video Generation Website

New tooling for generating promotional videos directly within the platform, replacing the previous static video assets with dynamic, up-to-date content.

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Pricing Page Refresh Website

The pricing page has been redesigned with clearer tiers including a new free plan, making it easier for teams to evaluate Real Talk Studio before committing.

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Homepage Redesign Website

A refreshed homepage with updated copy, new strategy positioning, and improved landing pages across the site.
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LocalisationRoleplay Builder
Translations & Persona Profiles

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Multi-Language Support Localisation

Real Talk Studio is now available in Spanish, German, and Czech, with full translation across the platform interface.

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Persona Image & Description in Sessions Conversation Engine

The AI character’s profile image and description now appear on the in-session screen, giving learners more context about who they’re speaking with.

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Policy Adherence Scoring Session Review

A new scoring dimension that measures how well the learner followed relevant policies during the simulation — available in session completion, roleplay setup, and review screens.

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Customer Persona Profile Roleplay Builder

A new pre-built persona type optimised for customer-facing scenarios, with an existing customer profile that adapts behaviour for service and sales simulations.
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Conversation EngineDocumentation
Dynamic Personalities & Documentation

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Dynamic Personalities Conversation Engine

AI character personalities are no longer static — they now shift and respond dynamically during sessions, creating more authentic and unpredictable conversations.

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Platform Documentation Documentation

Comprehensive product documentation is now available at docs.realtalkstudio.com, covering setup guides, network requirements, and platform capabilities.

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SSO Admin Improvements Admin

Organisation admin controls for SSO have been streamlined, with team-level views and conditional visibility based on your SSO configuration.

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Connectivity Test Admin

A new connectivity test tool helps IT teams verify that their network meets Real Talk Studio’s requirements before rolling out to users.
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Session ReviewConversation Engine
Speaking Feedback & Fast Mode

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Speaking Feedback Session Review

Post-session reviews now include detailed feedback on the learner’s speaking performance — pacing, clarity, and delivery alongside the existing content-based scoring.

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Fast Mode Conversation Engine

A new streamlined session start flow that gets learners into a simulation with near-instant setup — ideal for quick practice and repeat sessions.

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Assisted Turn-Taking Conversation Engine

A new “assisted mode” replaces manual turn-taking, automatically managing conversation flow so learners can focus on what they’re saying rather than when to speak.

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Expanded Emotion System Conversation Engine

New emotional states including “busy” have been added to AI characters, broadening the range of realistic workplace behaviours they can exhibit.
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Conversation EngineVoice
Audio-Only Mode & Cartesia

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Audio-Only Mode Conversation Engine

A brand new way to run simulations — choose between avatar-based video sessions or audio-only mode at session start. Audio-only is ideal for phone-call simulations, lower-bandwidth environments, or when you want to focus purely on the conversation.

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Avatar or Audio Selection Conversation Engine

Learners can now choose their preferred session mode — avatar video or audio-only — when starting a simulation.

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New Text-to-Speech Engine Voice

Cartesia has been added as a text-to-speech provider, delivering more natural-sounding voices with expanded language support and dynamic emotional expression.

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Persona Gender Roleplay Builder

Persona profiles now include gender, which is used to automatically select an appropriate voice when running audio-only sessions.

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Session Resilience Conversation Engine

Improved connection stability with WiFi status indicators, automatic session recovery on connection drops, and graceful handling of browser closures — your session progress is now saved even if you close the tab.