Common Issues
Microphone not detected
Check browser permissions and ensure your mic is plugged in. Try refreshing the page.Microphone works in a new tab but not inside the LMS course
The course is likely wrapping Real Talk Studio in nested iframes (LMS player → Rise Embed or Storyline Web Object). Browsers often deny microphone access in that stack. Prefer a new-tab link from the slide, or confirm every iframe includesallow="camera; microphone; display-capture; autoplay". Test in the published LMS course, not only in the authoring Preview. See LMS integration.
Speech Recognition fails
Usually a firewall blocking WebSocket connections. Try a different network or contact IT.Works on personal device but not corporate device
Your corporate device may have security policies blocking connections. Contact IT to whitelist our services.Works on personal device but not on corporate network
Your corporate network is likely blocking WebSocket connections. Use your phone’s hotspot, VPN, or contact IT to whitelist our services.Browser Compatibility fails
Update your browser or switch to Chrome/Edge. Safari and Firefox may have limited support.Most Common Solutions
Quick fixes that often resolve issues
- Try a different browser — Chrome works best
- Try a different network — Corporate networks often block WebSockets
- Use your phone’s hotspot — Quick way to test if it’s a network issue
- Disable browser extensions — Ad blockers can interfere
- Check your firewall — Ensure WebSocket connections are allowed
- Contact IT — They may need to whitelist our services